General terms and conditions of business and use of the website

General terms and conditions of the online store canawater.eu owned by Cana water d.o.o. are compiled in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce.

The online store canawater.eu (hereinafter referred to as “canawater” or “online store”) is operated by Cana water d.o.o. (hereinafter referred to as the “provider”). The General Terms and Conditions deal with the operation of canawater.eu, user rights and the business relationship between the provider and the customer.

AVAILABILITY OF INFORMATION (summary of legislation)

The provider undertakes to always provide the buyer with the following information:

a) the identity of the company (name and registered office, register number),

b) contact details that enable the user to communicate quickly and efficiently (e-mail, telephone),

c) the essential characteristics of the goods or services (including after-sales services and guarantees),

d) the availability of the products (any product or service offered on the website should be accessible within a reasonable time),

e) conditions of delivery of the product or execution of the service (method, place and time of delivery),

f) all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,

g) method of payment and delivery,

h) time validity of the offer,

i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the customer to return the product,

j) an explanation of the complaint procedure, including all details of the contact person or customer service.


Cana water d.o.o.

Heart 82

9262 Rogašovci


email info@canawater.eu

address canawater d.o.o. Serdica 82, 9262 Rogašovci

more about the company: https://www.canawater.eu/distributors

C) ESSENTIAL CHARACTERISTICS OF THE GOODS (including after-sales services and guarantees),


Articles on canawater.eu are frequently updated. Prices are presented as Regular Prices and Online Prices. Regular prices are prices set by the provider himself. The online price is the price that applies to online purchases in the case of 100% payment in cash or payment of a pro forma invoice by bank transfer.


Cana water d.o.o. is liable for material defects in the products and undertakes to deliver the goods to the consumer in accordance with the contract and is liable for material defects in its performance. The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months from the day the defect was discovered. The consumer must describe the defect in more detail in the error notification and allow the seller to inspect the defect.

The seller is not liable for material defects in the goods that appear after two years have elapsed since the thing was delivered. If the subject of the contract between the seller and the consumer is a second-hand thing, the seller is not liable for material defects in the goods which appear after one year has elapsed since the thing was delivered. A defect in things shall be deemed to have already existed at the time of extradition if it occurs within six months of extradition. A consumer who has duly notified the seller of a defect has the right to require the seller to:

Rectify the defect in the goods or refund part of the amount paid in proportion to the defect, or
Replace defective goods with new faultless goods, or
– returns the amount paid.
The consumer’s rights referred to in the first paragraph shall expire two years after the day on which he informed the seller of the material defect.


The products are handed over to the postal broker within five working days after the execution of the order. If the consumer can expect a longer delivery time due to extraordinary circumstances, the seller will inform him.

E) TERMS OF DELIVERY of the product or execution of the service,

When ordering up to the price of products below € 20.00, the cost of packaging and delivery is € 3.50 (regardless of the weight, quantity and size of your order), for purchases over € 20.00, the cost of packaging and delivery is € 0.

Note: the above conditions and the costs of packaging and delivery are valid only within the Republic of Slovenia. The canawater.eu website does not offer delivery to other countries outside the Republic of Slovenia.

The sales contract (order) is stored in electronic form on the provider’s server, and the buyer automatically receives an invoice at the entered e-mail address upon confirmation of the purchase.


All prices include 9.5% VAT.

Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the above methods of payment, under the above conditions. The purchase contract between the bidder and the buyer is concluded at the moment when the bidder confirms the order (the buyer receives an electronic message about the status Order confirmed). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.


From time to time, we send a promotional code via communication channels. The promotional code brings various benefits, from various gifts to discounts. Any code is always limited in time, but must be redeemed within this limited time, otherwise it is invalid. It can be used by entering the “promotional code” in a special box at the checkout and confirming it by clicking on the “Confirm” button. Promotional codes are not compatible with each other. The visitor or the customer can use only one promotional code with each purchase.


The provider allows the following methods of payment:

• cash on delivery;
• by transfer to the account of the portal manager (according to the offer / proforma invoice)


The provider undertakes to protect customer data (personal data, purchase data). All data obtained in the online store canawater.eu and the collected data may be used exclusively for the purpose of fulfilling the order (sending information materials, offers, invoices) and other necessary communication with customers.

Customer data is protected in accordance with the Personal Data Protection Act and will in no case be passed on to third parties or unauthorized persons.

What personal data we process

Information about the use of our websites (clicks on links, time spent) and information regarding the response to our e-mails (whether the message was open, which links you clicked on);
Basic contact information (name, surname, telephone number, e-mail address) and other information we need to fulfill the contract and delivery of purchased goods (subject of purchase, price, delivery address, delivery time, method of payment, date of payment, information on complaints, information on the issued invoice, etc.).
Legal basis for the processing of personal data

We may process your personal data on the following legal bases:

when you have given your consent to the processing of your personal data for a particular purpose of processing, and you always have the right to revoke the consent given (eg for customized notification of our offer based on profiling);
when we have a legitimate interest in the processing of your personal data (an example could be: when we send you an email in case you have left the shopping cart on our website without completing the purchase).
Purposes of personal data processing

We may use your personal information for one or more of the following purposes:

communicating with you regarding the provision of our services and responding to your inquiries;
conclusion of the contract and fulfillment of obligations arising from the concluded contract;
marketing communication (sending e-mails, regular mail and SMS messages);
marketing communication based on customized or individualized offers and messages, on the creation of user profiles or grouping, each of which may receive marketing communication with different content. When creating profiles, we also monitor the individual’s activity (such as the time an individual spends on certain content, which content they are interested in and the opening of e-mails) and the frequency and value of past purchases;
to enforce any legal claims and resolve disputes;
for statistical analyzes on the sale of our goods and on the use of our websites.
How long we keep your personal information and what happens to it afterwards

Personal data that we process on the basis of your consent is stored permanently or. until you revoke this consent. Data on issued invoices are kept for 10 years from the date of issue. We keep the data necessary for the conclusion and fulfillment of the contract between you and us for another 5 years from the fulfillment of the contract (supply of goods). After the retention period, personal data is efficiently deleted or anonymised, which means that we process it in such a way that it can no longer be linked to or attributed to you.

Voluntary transmission of data and consequences of non – transmission

The provision of personal data is voluntary. You are not obliged to provide us with personal data, but if you do not provide it, it cannot receive certain services or enter into contracts with us. We will state which data is such that its transmission will have the stated consequences each time we obtain personal data from you.

Who has access to your personal information

We do not pass on your personal data and do not provide information to third parties (outside Cana water doo, except for those who have a written contract with us, on the basis of which they perform certain tasks related to data processing and are obliged to comply with legislation on processing and protection of personal data (so-called contractual processors) The contractual processors to whom we provide personal data are: – marketing service providers – e-mail providers Contractual processors may only process personal data in accordance with our instructions and may not process personal data They are obliged, together with their employees, to protect the confidentiality of your personal data. Contractual processors do not export personal data to third countries (outside the Member States of the European Economic Area – ie EU members and Iceland, Norway and Liechtenstein).

What rights do you have with regard to personal data, how can you revoke your consent to the processing and what are the consequences of revoking

You have the following rights regarding your personal information:

A. to request from us at any time:

confirmation whether we are processing your personal data;
access to personal data and the following information: purposes of processing; types of personal data; users or categories of users to whom personal data have been or will be disclosed, in particular users in third countries or international organizations;
the envisaged retention period of personal data or, if that is not possible, the criteria used to determine that period;
the existence of automated decision-making, including profiling and the reasons for it, as well as the importance and foreseeable consequences of such processing for you;
one (free of charge) copy of personal data in a form that you specify (if the request is made by electronic means of communication and you do not request otherwise, a copy shall be provided in electronic form); for additional copies you request, we may charge a reasonable fee, taking into account the cost;
correction of inaccurate personal data;
restriction of processing where:
you dispute the accuracy of personal data for a period that allows us to verify the accuracy of personal data;
the processing is illegal and you oppose the deletion of personal data and instead request a restriction on their use;
we no longer need personal data for processing purposes, but you need it to enforce, enforce or defend legal claims;
the deletion of all personal data (right to be forgotten) if the preconditions set out in Article 17 of the General Data Protection Regulation are met, and in particular in the event that you revoke your consent to the processing of personal data;
printout of personal data in a structured, commonly used and machine-readable form, with the right to pass this data on to another controller without interfering with me;
cessation of the use of personal data for direct marketing purposes, including profiling;
that you are not subject to a decision based solely on automated processing, including profiling, provided that the preconditions set out in Article 22 of the General Data Protection Regulation are met.
B. the right to lodge a complaint against us with the Information Commissioner if you believe that the processing of your personal data violates the General Data Protection Regulation.

The procedure for exercising rights

You may address your requests regarding the exercise of your personal data rights in writing to any contact listed at the top of this document under Personal Data Controller and Contact Data.

For the purpose of reliable identification in the case of exercising rights in relation to personal data, we may request additional information from you, and we may refuse to take action only if we prove that we cannot reliably identify you.

We must respond to your request to exercise your personal data rights without undue delay and at the latest within one month of receiving your request.


Canawater will contact the user by means of distance communication only if the user does not explicitly object to this, and in accordance with the provisions of ZEKom-1. Advertising electronic and / or SMS messages will be clearly and unambiguously marked as advertising messages, the sender will be clearly visible, various campaigns, promotions and other marketing techniques will be marked as such.

The conditions for participation in them will also be clearly defined, and the method of unsubscribing from receiving advertising messages will be clearly presented. Cana water will explicitly respect the user’s wish not to receive advertising messages.

legal notice

The Canawater.eu online store and all data on it, images of articles, graphic and video elements on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission. The Cana Royal Water brand and logo are owned by Cana water d.o.o.

J) EXPLANATION OF THE COMPLAINT PROCEDURE, including all details of the contact person or customer service.


The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail. The complaint is submitted via e-mail info@canawater.eu The complaint handling procedure is confidential.


In the case of distance contracts, the consumer (according to Article 43.č ZVPot) has the right to notify the company within fourteen (14) days by e-mail (info@canawater.eu) that he withdraws from the contract without having to state the reason for his decision.

The return of the received goods to the company within the deadline for withdrawal from the contract is NOT considered a notice of withdrawal from the contract.

The consumer must return the goods to the company no later than 14 days after the notification of withdrawal from the order. The consumer returns the goods

o to the address: Canawater.eu – Cana water d.o.o., Serdica 82, 9262 Rogašovci. Upon receipt of the goods, the company returns the cost of the purchase price of the products to the consumer in accordance with the law, no later than 14 days after the notice of withdrawal from the contract, but not the cost of sending the goods. The only cost borne by the consumer in connection with the withdrawal from the order is the direct cost of returning the goods. We do not accept redemption shipments.

The company shall return the payments received to the consumer by the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of another means of payment and the consumer does not incur any costs as a result.

In accordance with legal norms, canawater.eu does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

Canawater.eu, which as a provider of goods and services enables online trade in the territory of the Republic of Slovenia, publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website. The platform is available to consumers here.


That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.

Cookies are small text files that are stored on your computer when you visit our website and do not harm your hardware or software. Their storage is under the full control of the user’s browser – the user can restrict or disable the storage of cookies.

Cookies are not harmful and are always time-limited.

The use of cookies in the European Union (EU) is governed by the Privacy and Electronic Communications Directive 2002/58 / EC, the article relating to cookies and similar technologies has been amended by Directive 136/2009.

In Slovenian legislation, the use of cookies is determined by the Electronic Communications Act or ZEKom-1 (Official Gazette No. 109/2012), Article 157 of which represents the legal basis for the care for the privacy of Internet users.

The website www.canawater.eu uses cookies for the operation of the site, which do not store personal data, but monitor the activities of visitors and interest in order to provide a better user experience. By using the website, visitors agree to their use.

Why are cookies needed?

They are fundamental to providing user-friendly online services. The interaction between the web user and the website is faster and easier with the help of cookies. With their help, the site remembers the individual’s preferences and experiences, thus saving time and browsing the sites more efficiently and friendly.

The company assigns a cookie to each user at the beginning of each use of the online store to identify, monitor the shopping cart and ensure traceability, which is stored in the server’s memory only for the duration of the visit to the online store and is deleted after one hour of inactivity. The company may also store some persistent cookies on the user’s personal computer, such as e.g. the user’s identification number in encrypted form for identification on the next visit to the online store or evaluation of items, with which the user knows which items have already been evaluated, and indirectly Google Analytics external cookies used to analyze website visits. An enterprise may use this data in an anonymised summary form for statistical analysis purposes. For the purpose of ensuring online security, the company also collects IP addresses from which users access the online store.

Disabling cookies

You decide whether to allow cookies to be stored on your device. You can control and change cookie settings in your web browser.

For information on cookie settings, select the web browser you are using:
– Chrome
– Firefox
– Opera
– Internet Explorer 9
– Internet Explorer 7 and 8
– Safari

If you change or delete your browser’s cookie file, change or reward your browser or device, you may need to disable cookies again. The process for managing and deleting cookies varies from browser to browser. If you need help with this, you can look in your browser’s help for users. You can also disable Google Analytics tracking at the following link.